Facilities Services at Olin

The mission of Facilities Services is to provide efficient yet economical services to the Olin College community. The focus of the various departments in Facilities Services is customer satisfaction while adhering to federal, state, local, and College policies.

Facilities Services provides custodial, mechanical, grounds and trade support for the Olin College campus. Facilities Services is located in the Campus Center, Suite 332. The Service Response Center handles all work order emails and telephone calls. If you would like to submit a work order, please do so HERE

Facilities Services Emergency Notification Process

Olin has connected the key mechanical systems for the campus into a Facilities Services notification system. This system will notify the appropriate on-call personnel of issues related to the normal operating ranges of each system. However, if you notice a facility related repair issue while on campus, you should still report the problem to the following areas during the designated times. Emergency repairs include but are not limited to the following: power outages, water leaks, lack of heat or air conditioning.

For Normal Operating Hours - Weekdays 7 a.m. to 4 p.m.
Contact Facilities Services at (781) 292-4444 or Contact Public Safety
 at (781) 239-5555. They will contact the on-call Facilities Manager.

For Weekends, Holidays and Weekdays 4 p.m. to 7 a.m.
Contact Public Safety at (781) 239-5555. They will contact the on-call Facilities Manager.

Facilities Services Non-Emergency Notification Process

For Normal Operating Hours - Weekdays 7 a.m. to 4 p.m. 
Contact Facilities Services at (781) 292-4444 or  Complete a work order form on the Facilities Services work order system at
http://workorders.olin.edu or

Email: workorder@olin.edu

All work order requests are sent to the Olin Facilities Services group so the repair requests can be tracked for prompt completion.

Service Priorities

Olin College handles work order requests from all across campus. Occasionally emergencies do arise which require priority over other types of requests.

  1. Emergency service requests require prompt action because of the immediate or potential hazard to the safety of the campus community or property. They may also address situations that may threaten an important campus function. Emergency situations are given priority status and will receive immediate attention. Examples include power outages, gas/water leaks, flooding, severe heating or air conditioning problems, snow and ice removal, etc. All fire alarms are reported to Public Safety. Routine service requests include common maintenance and repair needs. Examples include maintenance of doors, locks, windows, lighting, cleaning, water spills, office furniture, etc.
  2. Special service requests are typically date specific, labor intensive or require technical review. These will be prioritized and subject to availability of capital funds. Examples include security alarms, power installations, painting, carpeting, renovations, furniture and equipment moving/disposal, office moves, etc.

Any Questions? Contact Us